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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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CynthiaMarie

July 23, 2025

5  out of  5
rating by CynthiaMarie
"Ruben from State Farm was the best 10/10 recommend"
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Bertrand Pierre

July 18, 2025

5  out of  5
rating by Bertrand Pierre
"Thank you J ohan fof helping me set up beacon."
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Garth Kelly

July 16, 2025

5  out of  5
rating by Garth Kelly
"Kyle is really a great help"
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Md. Shafiqul Islam

July 10, 2025

5  out of  5
rating by Md. Shafiqul Islam
"I’ve had a great experience with State Farm.Their customer service is always helpful, friendly, and quick to respond. The process of getting a quote was simple, and their rates were very competitive compared to other companies. Thanks to Rifat Islam."
We responded:
"Md. Shafiqul: That's wonderful to hear! It sounds like State Farm has really delivered excellent service for you, especially with the help of Rifat Islam. Quick responses, friendly support, and competitive rates make a big difference when choosing an insurance provider. Thanks for sharing your positive experience! I will be sure to share this with Rifat. Marcel"
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John Inzalaco

July 9, 2025

5  out of  5
rating by John Inzalaco
"Marcel was as helpful as anyone can be. It was a tremendous pressure to hand the situation with him. There is no one better!"
We responded:
"John: Thank you for your amazing feedback! We're so glad to hear that Johan who represents the Marcel Robin Insurance Agency was able to assist you and help relieve the pressure of your situation. Your kind words mean a lot to us, and we'll be sure to share them with Johan. If you need anything else in the future, please don't hesitate to reach out!"
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Tina Gonzalez

July 8, 2025

5  out of  5
rating by Tina Gonzalez
"I had the pleasure of speaking to Ruben Olivier. He was very polite and he took his time explaining to me all that State Farm has to offer. He was very knowledgeable. He put my mind at ease. I will definitely tell my friends and family to call your office and ask to speak to Mr. Ruben Olivier"
We responded:
"Tina: thank you so much for your thoughtful feedback! We’re delighted to hear that Ruben Olivier provided you with such a positive and informative experience. It’s wonderful to know he was able to answer all your questions and make you feel comfortable. We truly appreciate your recommendation and look forward to assisting your friends and family as well. If you need anything else, please don’t hesitate to reach out!"
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Veronica Olivier

July 8, 2025

5  out of  5
rating by Veronica Olivier
"I had a great experience with Ruben. Would recommend to everyone 10/10. Professional, kind, and friendly."
We responded:
"Veronica: Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Ruben. Your recommendation means a lot to us. We'll be sure to pass along your kind words to him. If you ever need anything in the future, don't hesitate to reach out!"
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Kyle Yee

June 11, 2025

5  out of  5
rating by Kyle Yee
"Agent Andre Morgan gave me a thorough rundown of my options when it came to cover and life insurance. He broke down the pros and cons of each policy easily and comprehensively. 10/10 would recommend him."
We responded:
"Kyle: Thank you so much for your kind words and glowing recommendation! It’s fantastic to hear that Agent Andre Morgan provided you with such a thorough and clear explanation of your options. It sounds like he went above and beyond to ensure you understood the pros and cons of each policy. Your feedback highlights his professionalism and dedication, and I'm sure he’ll greatly appreciate it. If you ever have further questions or need additional assistance, don’t hesitate to reach out! Marcel"
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johnnie roye

June 5, 2025

5  out of  5
rating by johnnie roye
"Kyle here at state farm has been extremely helpful to me as I am a senior that is not technology savvy with up to date technologies. Thank you Brother Kyle."
We responded:
"Johnnie: That's wonderful to hear! It's great that Kyle at the Marcel Robin State Farm agency has been so helpful and supportive, especially when navigating modern technologies can be challenging. Kudos to Kyle for his patience and dedication in making things easier for you. Thank you for sharing such a heartfelt message—people like Kyle truly make a difference. Marcel"
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Asa Braxton

June 3, 2025

1  out of  5
rating by Asa Braxton
"I initially gave this group/office a 5 star review but since signing with them I have received the most unprofessional customer service. As a result, I am changing my review to one star. From the person who is supposed to be my business insurance rep not responding to my emails or taking my calls to receiving a refund check in the mail with a note on the check stub saying my life insurance policy wasn't approved is just so unacceptable. There was no letter, no email, no phone call to let me know that the life insurance policy that I had been paying for a couple months wasn't approved! Zaynab (business) and Brian (life) have treated me as if I'm not a paying customer! Even when my business insurance premium doubled after being quoted the wrong amount I still continued to pay it. While I know things can change during the underwriting review process, the lack of communication and professionalism is unacceptable. I even tried reaching out to the head of the group (Marcel Robin) and never received a response. Marcel did however respond to my original 5 star review but referred to me as Ana which isn't my name. Overall I was hoping this would be a great business relationship, however it seems this group is only concerned about transactions."
We responded:
"Dear Asa, Thank you for taking the time to share your feedback. It appears there may have been some confusion as this review has been directed toward our agency, but we believe you may be referencing a different office with the same name. We sincerely regret the negative experience you've described and understand how frustrating it must have been. However, based on the details provided, it seems the individuals and circumstances mentioned do not align with our team or operations. For clarification, our office is located at 12901 Merrick Blvd, Jamaica, Queens and our number is (718) 977-3636. We value professionalism, transparency, and excellent customer service, and we would never want anyone to feel neglected or unappreciated. Thank you for your understanding, and we hope the matter is resolved promptly. Sincerely, Marcel Robin"
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Rita Uchegbu

May 30, 2025

5  out of  5
rating by Rita Uchegbu
"Jose has been very helpful with my policies and he made my save by activating my drive safe and safe"
We responded:
"Rita: That's wonderful to hear! It sounds like Jose has gone above and beyond to assist you with your policies and help you save by activating your Drive Safe & Save program. His dedication and support must have made a big difference in your experience. It’s great to have someone like Jose making the process smooth and beneficial for you! Marcel"
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Sumit Kukreja

May 27, 2025

5  out of  5
rating by Sumit Kukreja
"Very much satisfied with the services. Talk to Ms. Rifat, she will guide and get you the best out there. Very sweet and knowledgeable person."
We responded:
"Dear Sumit: Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re very satisfied with our services and that Rifat was able to assist you so effectively. She truly is an integral part of our team, and your kind words about her kindness and knowledge mean the world to us. At the Marcel Robin Insurance Agency Inc, we pride ourselves on providing personalized and professional guidance, and it’s so rewarding to know that we’ve been able to meet your expectations. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! Thank you again for your trust and support. We look forward to serving you for years to come! Marcel"
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Emily Mateus

May 9, 2025

5  out of  5
rating by Emily Mateus
"I had an outstanding experience working with Kevin for my insurance needs. From the very beginning, he was knowledgeable, patient, and incredibly responsive. He took the time to explain all my options clearly and helped me find the best coverage for my situation. What stood out was the genuine care and dedication—process smooth and stress-free. I highly recommend Kevin to anyone looking for a trustworthy service"
We responded:
"Emily: thank you so much for sharing your experience! It’s wonderful to hear that Kevin provided such exceptional service and made the process smooth and stress-free for you. His knowledge, patience, and responsiveness clearly made a lasting impression, and it’s great that he took the time to explain your options thoroughly and find the best coverage for your needs. Genuine care and dedication truly make all the difference, and it sounds like Kevin embodies those qualities perfectly. Your recommendation is a testament to his professionalism and expertise, and I’m sure it will be helpful to others seeking reliable insurance assistance."
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Bibi Khan

May 9, 2025

5  out of  5
rating by Bibi Khan
"I spoke to Johan, and he was very helpful. He provided the resources and help to navigate it so that I can save on my Insurance. Thank you Johan!"
We responded:
"Bibi: that's wonderful to hear! It sounds like Johan went above and beyond to assist you. It's great that he was able to provide the resources and guidance you needed to save on your insurance. Kudos to Joahan for being so helpful! 😊 Marcel"
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cathryne williams

May 2, 2025

5  out of  5
rating by cathryne williams
"Kyle ext 528 resolved my issue / request in a professional manner and efficency (very knowledgeable)."
We responded:
"Cathryne: Thank you for sharing your experience! It's great to hear that Kyle resolved your issue with professionalism and efficiency. His knowledge clearly made a positive impact, and it's always reassuring to have someone so capable assisting. Kudos to Kyle for a job well done!"
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Mikey Yearwood

April 25, 2025

5  out of  5
rating by Mikey Yearwood
"Ruben was exceptional! He gladly took his time to explain everything I needed to know to help lower my insurance! Definitely recommend calling and asking for Ruben if you’re having any trouble!"
We responded:
"Mikey: thank you for sharing your experience! It’s great to hear that Ruben provided such outstanding service and took the time to explain everything thoroughly to help lower your insurance. He truly sounds like a dedicated and knowledgeable representative. Please reach out to us any time you need us and our dedicated team of specialists will be glad to assist you."
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Keith “Mind Your Business” M

April 9, 2025

5  out of  5
rating by Keith “Mind Your Business” M
"As always anytime I call my Insurance company they are always courteous. I spoke to Ruben today and he was very helpful, gave me great advise and saved me some money going above and beyond."
We responded:
"Keith: thank you for sharing your experience! It's always wonderful to hear about excellent customer service, and it sounds like Ruben truly went the extra mile to assist you. Providing helpful advice and saving you money shows his commitment to ensuring customer satisfaction. Please reach out any time you need our help. Marcel"
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Johnnie Mccann

March 31, 2025

5  out of  5
rating by Johnnie Mccann
"Kyle Borneo did an amazing job helping me with my insurance needs. He was professional, knowledgeable, and made the entire process smooth and stress-free. Highly recommend his services!"
We responded:
"Johnnie: Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience with Kyle. It's great to know that he was able to assist you professionally and knowledgeably, making the process smooth and stress-free. Your recommendation means a lot and will surely help others in need of similar services. If you need any further assistance, don't hesitate to reach out! Marcel"
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Gary Pascall

March 26, 2025

5  out of  5
rating by Gary Pascall
"I had an excellent experience with Ruben Olivier! His professionalism and expertise made the process seamless. He listened to my needs and provided tailored solutions that exceeded my expectations. Ruben is responsible, reliable, and truly dedicated to his work. I highly recommend him."
We responded:
"Gary: Thank you for sharing your experience with Ruben Olivier! It’s wonderful to hear that he provided such exceptional service and was able to tailor solutions to meet your needs. His professionalism and dedication clearly made a significant impact on your experience. Your recommendation speaks volumes, and I’m sure it will help others who are looking for someone reliable and skilled. Marcel"
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Rhonda Malinsky-Rockwell

March 5, 2025

5  out of  5
rating by Rhonda Malinsky-Rockwell
"Marcel Robin Agency and Agent Kyle Bornio do not disappoint. I have been a state farm customer all of my life and when I contact them they immediately take care of any insurance needs and also are very willing to explain and suggest the best coverage."
We responded:
"Rhonda: It's wonderful to hear that the Marcel Robin Agency and Agent Kyle Borneo consistently meet your expectations. Being a lifelong State Farm customer speaks volumes about your trust in our services. It's great to know that we respond promptly to your insurance needs and take the time to explain and recommend the best coverage options for you. Reliable and attentive service like this is invaluable when it comes to managing your insurance. Please reach out anytime. Marcel"
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Prince Saini

March 3, 2025

5  out of  5
rating by Prince Saini
"Rafat is very helpful"
We responded:
"Prince: Thank you for sharing! It's great to hear that Rifat is very helpful. If you have any specific examples or situations you'd like to highlight about how Rifat has been helpful, please feel free to share. It’s always wonderful to acknowledge and appreciate someone's positive impact. Please reach out to us anytime. Marcel"
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Kenneth Springle

February 25, 2025

5  out of  5
rating by Kenneth Springle
"Upon entering the office I was immediately greeted and escorted to an insurance account representative, Mrs. Islam, to be taken care of. Insurance is an expensive necessity so, I was not exactly enthusiastic about having to shop for a new policy. However, I actually had a surprisingly pleasant experience with Mrs. Islam. She produced a reasonable quote and subsequently signed me up for a new insurance policy. She was attentive, courteous and professional. I left the office impressed with the professionalism of the agencies operations and the cleanliness of their work environment."
We responded:
"Kenneth - It sounds like you had a very positive experience at the insurance office. It's always refreshing when a potentially stressful task like shopping for insurance turns out to be pleasant and efficient. Mrs. Islam seems to have made a significant impact with her professionalism and customer service. It's great to hear that you found the office environment clean and well-organized as well. Positive experiences like these can really make a difference in how we perceive necessary but often tedious tasks. Please reach out to us anytime you need help. Marcel"
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Claudia Robinson

January 9, 2025

5  out of  5
rating by Claudia Robinson
"Mr Ruben was very professional and patient with me, he made me feel very comfortable and satisfied. I have been talking to alot of agents the past 3 weeks now, and he stood out ,from the others. I am very pleased and happy. I would recommend him for customer care for the year and I will recommend him to my family and friends to cross over to state form because of him. Thank you."
We responded:
"Claudia - I hear you loud and clear. Ruben is excellent with our policyholders and the ones who are joining our agency for the first time. Glad you were satisfied with Ruben professionalism and his eagerness to help people. we look forward to helping you and any friend and family member you send to us. Your words mean a lot to us. Call us any time you need assistance or information."
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Teri Martin

January 7, 2025

5  out of  5
rating by Teri Martin
"Rubin from State Farm gave me excellent information today."
We responded:
"Teri - thank you for taking the time to let the world know how Ruben provided you with excellent information. Our goal is to educate our policyholders and customers in order to help them make the best decisions for themselves. Please reach out to us any time. Marcel"
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Jean Salomon

December 24, 2024

5  out of  5
rating by Jean Salomon
"I was so desperate for Christmas, until I found “Rifat Islam” a super talented agent from Statefarm who helped me find a good quote. I’m so grateful to you “Rifat” and I definitely recommend you to anyone who look for Car Insurance . Thank you so very much and Merry Christmas!!!!"
We responded:
"Jean - it is a pleasure to have you on board and part of the family we have created. Rifat is an example of what we stand for. Our goal is always to provide you with the best experience possible. And I'm glad Rifat came through and made your Christmas merrier. Please reach out to us any time. Marcel"